Terms of service
Last Updated: July 2026
Welcome to A D Food & Herbs, a brand owned and operated by A D Enterprises.
These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products and services offered by A D Enterprises.
By accessing our website, creating an account, submitting an enquiry, placing an order, or purchasing our products, you agree to these Terms and Conditions.
If you do not agree with these Terms, please do not use our website or purchase products through it.
1. GENERAL INFORMATION
The website is operated by A D Enterprises under the brand name A D Food & Herbs.
We offer products that may include dried flowers, herbs, spices, seeds, herbal teas and infusions, dried fruits, dehydrated vegetables, herbal powders, wellness ingredients, food ingredients, and other related products.
Products may be offered to retail customers, wholesalers, retailers, distributors, manufacturers, hospitality businesses, wellness businesses, exporters, importers, and other commercial buyers.
2. ELIGIBILITY TO USE THE WEBSITE
By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable law.
If you use the website on behalf of a company or organisation, you confirm that you have the authority to bind that organisation to these Terms.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications, ingredient information, quantities, packaging information, and other website content are accurate.
However, natural and agricultural products may vary in colour, size, shape, texture, aroma, appearance, moisture content, and other characteristics due to crop, season, origin, processing, and storage conditions.
Such natural variations shall not, by themselves, be considered product defects.
Product images are provided for representation and may differ slightly from the actual product.
Customers are responsible for reviewing product information, ingredients, allergen information, usage instructions, and other relevant information before purchasing or using products.
4. PRODUCT AVAILABILITY
All products and orders are subject to availability.
We reserve the right to discontinue products, limit quantities, modify product specifications, or refuse or cancel an order where reasonably necessary.
If an ordered product becomes unavailable after payment has been received, we may contact you to offer a replacement, store credit where agreed, or refund the applicable amount.
5. PRICING AND TAXES
Product prices displayed on our website are subject to change without prior notice.
Applicable taxes, including Goods and Services Tax (GST), shipping charges, handling charges, duties, customs charges, and other fees may be added where applicable.
The final amount payable will be displayed during checkout or communicated through a quotation or invoice for business orders.
In case of an obvious pricing, technical, or typographical error, we reserve the right to cancel or correct the affected order and issue an appropriate refund where payment has already been received.
6. ORDERS AND ORDER ACCEPTANCE
Placing an order does not automatically constitute acceptance of the order by A D Enterprises.
We reserve the right to accept, reject, cancel, or limit an order for reasons including product availability, suspected fraud, payment issues, incorrect pricing, incorrect product information, delivery limitations, legal restrictions, or other legitimate business reasons.
An order is considered accepted when we confirm the order or dispatch the products, as applicable.
7. PAYMENTS
Customers must provide accurate and complete payment and billing information.
Payments may be processed through third-party payment gateways.
A D Enterprises is not responsible for payment failures, banking errors, service interruptions, or unauthorised transactions caused by third-party payment service providers, banks, card networks, or other financial institutions, except where liability cannot legally be excluded.
8. SHIPPING AND DELIVERY
Orders will be shipped to the address provided by the customer.
Customers are responsible for providing accurate and complete shipping information.
Delivery times displayed or communicated are estimates and may vary due to courier delays, weather conditions, strikes, natural disasters, government restrictions, customs clearance, incorrect addresses, remote locations, or other circumstances beyond our reasonable control.
Risk relating to delivery and loss will be determined according to applicable law and the agreed shipping terms for the relevant transaction.
For detailed information, customers should review our Shipping Policy.
9. RETURNS, REFUNDS, CANCELLATIONS AND DAMAGED PRODUCTS
Returns, replacements, refunds, and cancellations are governed by our Return, Refund & Cancellation Policy.
Due to the nature of food, herbs, dried flowers, spices, seeds, wellness ingredients, and other consumable products, returns may be restricted for reasons relating to hygiene, food safety, contamination risk, or product integrity.
Customers must inspect packages promptly after delivery and notify us within the period specified in our Return, Refund & Cancellation Policy if products are damaged, defective, incorrect, or missing.
Photographs, videos, packaging labels, invoices, and other reasonable evidence may be required to process a claim.
10. STORAGE AND PRODUCT USE
Customers are responsible for storing products according to the storage instructions provided on the packaging or website.
Unless otherwise specified, products should generally be stored in a cool, dry place away from direct sunlight, excessive heat, moisture, pests, and contamination.
A D Enterprises is not responsible for deterioration or damage caused by improper handling, storage, repackaging, contamination, or use after delivery.
11. HEALTH AND WELLNESS INFORMATION
Information provided on our website, product pages, blogs, social media, packaging, or marketing materials regarding traditional uses, wellness benefits, or general health information is provided for informational purposes only.
Such information is not intended to diagnose, treat, cure, or prevent any disease and should not be considered medical advice.
Individual responses to foods, herbs, and natural ingredients may vary.
Customers with allergies, medical conditions, pregnancy, breastfeeding considerations, or those taking medications should seek appropriate professional advice before using products where relevant.
12. ALLERGIES AND INDIVIDUAL SENSITIVITIES
Customers are responsible for reviewing product ingredients and allergen information before purchasing and consuming products.
Products may be processed, stored, handled, or packed in facilities that also handle other food ingredients or allergens.
Customers with severe allergies should contact us before purchasing if they require additional product or facility information.
13. B2B, WHOLESALE, BULK AND EXPORT ORDERS
Business, wholesale, bulk, private-label, distributor, and export transactions may be subject to additional quotations, invoices, purchase orders, specifications, contracts, payment terms, minimum order quantities, shipping terms, Incoterms, inspection requirements, and other commercial conditions.
Where separate written terms have been agreed upon for a B2B transaction, those specific written terms will prevail over these website Terms to the extent of any inconsistency.
Buyers are responsible for verifying that products comply with the import, labelling, registration, food safety, customs, and regulatory requirements of the destination country or market unless otherwise agreed in writing.
14. INTELLECTUAL PROPERTY RIGHTS
All website content, including trademarks, brand names, logos, product photographs, graphics, designs, videos, text, product descriptions, website layout, and other original content owned by A D Enterprises or used with permission is protected by applicable intellectual property laws.
Users may not copy, reproduce, republish, distribute, commercially exploit, modify, or use our intellectual property without prior written permission.
15. USER CONTENT AND REVIEWS
If users submit product reviews, photographs, testimonials, feedback, comments, or other content, they confirm that the content is accurate, lawful, and does not infringe the rights of others.
We may use, display, reproduce, or share such content for business and marketing purposes, subject to applicable law and any permissions required.
We reserve the right to remove unlawful, abusive, misleading, fraudulent, or inappropriate content.
16. PROHIBITED USES
Users must not misuse our website, attempt unauthorised access, introduce malicious software, interfere with website security, engage in fraudulent transactions, impersonate others, scrape website content without permission, violate intellectual property rights, or use our website for unlawful activities.
17. THIRD-PARTY SERVICES AND LINKS
Our website may use or contain links to third-party platforms, payment gateways, courier services, social media platforms, analytics providers, and other service providers.
We are not responsible for the availability, content, security, privacy practices, or independent actions of third-party services, except where liability cannot legally be excluded.
18. DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our website, services, and products are provided subject to the warranties expressly stated on the website, product packaging, applicable contracts, and warranties required by law.
We do not guarantee that the website will always operate uninterrupted or error-free.
Nothing in these Terms excludes any warranty, guarantee, right, or remedy that cannot legally be excluded under applicable consumer protection laws.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, A D Enterprises shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.
Our liability for any claim relating to a product or order shall be limited to the amount paid for the relevant product or order, except where a different liability is required under applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
20. INDEMNIFICATION
To the extent permitted by applicable law, users agree to indemnify and hold harmless A D Enterprises, its representatives, employees, and service providers from claims, damages, liabilities, and reasonable expenses resulting from the user’s unlawful use of the website, violation of these Terms, infringement of third-party rights, or misuse of our products.
21. FORCE MAJEURE
A D Enterprises shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemics, pandemics, strikes, transportation disruptions, supply chain interruptions, government restrictions, war, civil disturbances, internet outages, or failures of third-party service providers.
22. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and interpreted according to the laws of India.
Subject to applicable consumer protection laws and any mandatory jurisdiction requirements, courts of competent jurisdiction in Jodhpur, Rajasthan, India shall have jurisdiction over disputes arising from these Terms, use of the website, or transactions with A D Enterprises.
23. CHANGES TO THESE TERMS
We may update these Terms and Conditions periodically to reflect changes in our business, products, website functionality, services, or applicable laws.
The updated Terms will be published on this page with a revised “Last Updated” date.
Continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
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