Privacy policy

Last Updated: July 2026

At A D Enterprises, operating under the brand name A D Food & Herbs, we respect your privacy and are committed to protecting the personal information of our customers, website visitors, business buyers, wholesalers, retailers, distributors, importers, exporters, and other users who interact with our website, products, and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, submit an enquiry, request samples or quotations, subscribe to communications, or otherwise interact with us.

By accessing or using our website or providing information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy and applicable laws.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information:

Personal Information

This may include your name, email address, telephone number, billing address, shipping address, and account-related information.

Order and Transaction Information

We may collect information relating to products purchased, quantities, order history, invoices, payment status, refunds, cancellations, shipping details, and transaction records.

Business and Wholesale Enquiry Information

For wholesale, bulk supply, private-label, export, distributor, retailer, or other business enquiries, we may collect your company name, contact person details, business address, GSTIN or tax-related information, country, product requirements, quantity requirements, packaging requirements, sample requests, intended application, and other information voluntarily provided by you.

Payment Information

Payments may be processed through third-party payment gateways and payment service providers.

A D Enterprises does not directly store complete credit card numbers, debit card numbers, CVV, UPI PINs, or other sensitive payment authentication credentials.

Device and Website Usage Information

We may automatically collect certain information, including IP address, browser type, device information, operating system, referring pages, pages visited, website interactions, approximate location derived from technical information, and other usage data.

Communication Information

We may collect information that you provide when communicating with us through email, telephone, WhatsApp, website forms, social media, or other communication channels.

HOW WE USE YOUR INFORMATION

We may use your information to process and fulfil orders, arrange delivery, provide customer support, respond to enquiries, prepare quotations, manage wholesale and export enquiries, process refunds or cancellations, communicate order updates, maintain customer accounts, prevent fraud, improve our website and services, analyse website performance, comply with legal requirements, maintain business and accounting records, and send promotional communications where permitted by law.

 PAYMENTS

Payments made through our website may be processed by third-party payment gateways and financial service providers.

Payment providers process your information according to their respective terms, privacy policies, security standards, and applicable laws.

A D Enterprises does not directly store sensitive payment authentication information such as complete card numbers, CVV, UPI PINs, or banking passwords.

E-COMMERCE PLATFORM

Our online store may be hosted and operated using third-party e-commerce platforms and technology providers, including Shopify.

These providers may process certain personal information to operate our online store, process transactions, maintain website security, prevent fraud, provide analytics, and deliver their services.

Their processing of personal information is governed by their respective privacy policies and applicable laws.

 SHIPPING AND LOGISTICS

To process and deliver orders, we may share necessary information with courier companies, logistics partners, shipping aggregators, fulfilment providers, customs agents, freight forwarders, and other service providers involved in order fulfilment.

Such information may include your name, address, phone number, email address, order details, and other information reasonably required for delivery and logistics services.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to operate website functionality, maintain shopping carts, remember preferences, understand website traffic, improve user experience, measure marketing campaigns, provide personalised content, and support advertising activities.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Users may manage cookies through browser settings and, where available, the cookie or privacy controls provided on our website.

ANALYTICS, ADVERTISING AND MARKETING

We may use third-party analytics, advertising, and marketing services to understand website usage, measure marketing performance, improve our services, and provide relevant advertising.

These service providers may process information through cookies, pixels, and similar technologies according to their own privacy practices.

HOW WE SHARE YOUR INFORMATION

We may share personal information with service providers that assist us in operating our business, including:

* E-commerce and website technology providers.
* Payment gateways and payment processors.
* Courier, logistics, freight, and fulfilment providers.
* Analytics, advertising, and marketing service providers.
* IT, cloud storage, hosting, and cybersecurity service providers.
* Accountants, auditors, legal advisers, consultants, and other professional service providers.
* Government authorities, regulators, courts, or law enforcement authorities when required by applicable law.

A D Enterprises does not sell or rent customers’ personal information to third parties for monetary consideration.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain legitimate business records, comply with legal, tax, accounting, and regulatory requirements, prevent fraud, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

DATA SECURITY

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no internet transmission, electronic storage system, or security method can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

YOUR PRIVACY RIGHTS

Depending on applicable laws and your location, you may have certain rights concerning your personal information, including the right to request access, correction, updating, or deletion of certain personal information and the right to withdraw consent where processing is based on consent.

You may contact us to exercise applicable privacy rights.

We may need to verify your identity before processing certain requests.

MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send communications regarding our products, new launches, offers, promotions, business opportunities, and other updates.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

You may continue receiving transactional communications relating to orders, payments, deliveries, security, or customer service.

CHILDREN’S PRIVACY

Our website is intended for general commercial use and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

INTERNATIONAL ORDERS AND DATA TRANSFERS

A D Enterprises may accept orders, enquiries, and business communications from customers and businesses located outside India.

Your personal information may be processed or transferred to countries other than your country of residence when necessary to provide services, process payments, operate our website, fulfil orders, or work with international service providers.

Where required, we will take reasonable steps to comply with applicable legal requirements relating to international data transfers.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, social media pages, payment providers, or other services.

A D Enterprises is not responsible for the privacy practices, security, content, or services of third-party websites.

We encourage users to review the privacy policies of third-party services before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or legal requirements.

The revised Privacy Policy will be published on this page with an updated “Last Updated” date.